We would like to give all our customers and staff reassurance during this difficult time as the outbreak of coronavirus (COVID-19) increases.

We continue to follow Government advice and receive direct up to date information from care associations to which we are affiliated as well as the NHS, the department of health, local authorities and the CQC.

Our workforce is on standby to support the most vulnerable and we have been advises to re-deploy where necessary meaning our staff are being used where the need is greatest. Wherever possible we want to enable the continuation of our services. Lead by our Healthcare manager Shirley Cosshall our staff are working as a team in approaching the coming weeks following latest clinical guidelines.


  • All of our staff have guidelines on how to recognise symptoms of COVID-19 , and how to maintain robust infection control practices. Should any staff experience symptoms, they have been told to remain isolated at home. We continue to monitor for any updates and regularly inform our workforce accordingly. Our management team is frequently in touch with the staff and available for additional support and advice at this time 24 hours a day. Click here for full information (contingency plan)
  •  We are supplying staff with PPE according to guidance around the use of this in order to ensure we are protection peoples safety and using the stockpile we have been issued appropriately.
  • We have the facilities to work remotely. Our staff booking system is electronic  and our phones operate on a VoIP system. This allows our office team to work from home and answer calls remotely, ensuring a seamless, uninterrupted service.
  • Training needs are also being met remotely.  We are able to conduct individual client specific care training via Zoom.
  • We also have the resources to electronically updates and amend Health care plans, risk assessments and medication records according to change in need.
  • Interview are being held remotely and since the introduction of the fast track DBS this is allowing us a swifter recruitment process to recruit for back fill due to sickness.
  • We are able to continue to attend meeting by accessing Teleconferences for example with the CCG’s and UKHCA.
  • The team is able to distribute PPE safely by either delivering to the clients address or carrying out a safe handover at our office base where one member of staff will enter at any one time and leave the PPE in a planned location for community staff to collect .
  • The Care team have been issued with ID and formal information to show authorities they are a official Key Worker travelling to and from work.

Accessible Resources

Accessibility resources to help you communicate about COVID-19


Appletree Support’s Promise

Promoting Independence and Choice we pride ourselves on offering care and support to disabled children and young people from dedicated and highly motivated PA and Care Team.

“The Buddy scheme has been excellent for my son, offering a person he could talk to, joke with and have as a friend when friendship is not something he usually has”

Mr J Portsmouth